Almost exactly four years ago, we sent out an email to our community around navigating the moment of uncertainty that we were entering into, before covid had even been named a pandemic. So much has changed in this world since then, and so much remains the same about what we know around creating, regenerating and finding safety and wellbeing amongst each other. 

We’re inviting you into many of the same practices we asked you into four years ago as we prepare to offer in-person sessions again at our office. We stand by our insistence that telehealth offers deep, rich and life changing healing. We’ve learned this from our disability justice elders and comrades and the last four years have shown us just how much is possible when we pivot to meet “what is” inside of our world. We also know that being body to body is invaluable. We hold the importance of hybrid work and will continue to offer both in-person and video sessions. 

We continue to acknowledge the inherent ableism in the policy shifts that are no longer taking covid seriously. For those who are immunocompromised, the threat hasn’t lessened. Please continue to follow your intuition and your embodied sense of knowing about what is best for you and the people close to you.

We hold this return to office with lots of care, excitement, and serious planning. You might be inspired by these words from Dori Midnight. Please read to the end of this blog post!

Wash your hands like you are washing the only teacup left that your great grandmother carried across the ocean, like you are washing the hair of a beloved who is dying, like you are washing the feet of Grace Lee Boggs, Beyonce, Jesus, your auntie, Audre Lorde, Mary Oliver- you get the picture. -Dori Midnight

Starting In-Person Sessions

Many of our clinicians are starting in-person sessions.  If you would like to begin in-person mental health or nutrition counseling, please contact us and schedule a consultation with our client care coordinator.

All of our team members are in full choice about the frequency they see clients in the office. Please know that their schedule may not be able to accommodate an in person appointment. They will do their best, in alignment with their capacity to see you in person. 

When in our offices, we will be observing the following practices: 

• Please bring your own kn95 mask or equivalent and wear it in the office. Cloth masks, surgical masks, or similar face coverings do not provide adequate protection. Your appointment will be automatically canceled and you will be charged the full session amount if you fail to mask appropriately. We keep each other and our team safe!
• Masks will be kept on at all times while on Have Heart premises

• Wash your hands for at least 20 seconds or use hand sanitizer when entering and before your appointment 

• Even while masked, best practice is to cover your mouth if you should need to cough. Wash or sanitize your hands after

• Avoid touching your face

• Please bring your own water or tea – you may pull your mask down to sip water or tea and then replace it

Office Access and Info

Our office is located at 1820 12th Ave. Please type this address directly into your preferred map app to navigate to us. There are two entrances to our office: Alley access from Denny or Howell, or from the street on 12th Ave. Please plan to enter the building from the side door. The front door will remain locked. 

Alley Directions (Accessible)

Enter from the alley off Denny or Howell. Our address is visible on the back of the building. Open the gate (please latch behind you) and move down the ramp. You will come to a door. Enter through the door and have a seat in the waiting area and your clinician will come get you at your scheduled appointment time.

12th Ave Directions (Multiple Stairs) 

Enter through the gate on 12th Avenue (please close behind you). Walk up stairs. You will see a paved path leading to the front door (which will be locked) and a path leading to the side of the building. Please follow the paved path to the side entrance. Enter through the side door and have a seat in the waiting area and your clinician will come get you at your scheduled appointment time.

Parking and Transportation 

Our office has 3 parking spots in the back accessible from the alley on Denny or Howell. These are tight parking spaces and are only to be used during the 55 minutes of your scheduled session.

There is ample street parking in the surrounding neighborhoods. 

Our office is accessible by light rail and 8,10, 43 and 49 bus lines. 

Access Info 

• ADA accessible ramp to office from rear entrance 
• 12th Ave entrance up 1 flight of stairs with hand rail, additional steps to porch
• Ground floor offices
• Single stall gender neutral bathroom with grip bars on ground floor (not always accessible if there is a group happening)
• Low scent (we use fragrance free cleaning products, hand soap, and hand sanitizer)
• There is often a small dog in the office

Please be in touch with us if you have any questions or concerns around access! We want to practice access solidarity as much as possible. 

Please switch your appointment to telehealth if: 

Our 48 hour cancellation policy continues to be in effect for all appointments. We really are so excited to be able to offer you telehealth options. Please get in contact with your clinician should you need to switch your appointment to video.

• You have been sick in the last seven days

• You feel you may be getting sick

• You live with someone who is sick or have come into close contact with someone who is or has been sick 

Please let us know if you have any questions or concerns. We are in this together, and we are SO excited to invite you into our space to continue your healing path! 

With lots of heart, 

The Have Heart Team